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Restricted claim

“Your accessory is incompatible”

Is “Your accessory is incompatible” allowed under the EU Green Claims Directive (2024/825)?

High-risk claim Planned obsolescence

Why it is restricted

Where a product is designed to limit functionality with parts from another supplier, that must be disclosed up front. Announcing it only at the moment of use is the prohibited pattern.

Say this instead

Disclose the restriction on the product page before purchase, and say what it affects.

Legal basis

Directive 2005/29/EC, Annex I point 23j, inserted by Directive 2024/825 (failure to disclose designed limitation with third-party parts)

← All restricted claims

Related claims

“Upgrade now — your model is no longer supported” High-risk claim “Replace now for best results” High-risk claim “Software update required” High-risk claim “Time to upgrade” Medium-risk claim “End of life — replace your product” High-risk claim “Your filter needs replacing” Medium-risk claim

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