“Eco-friendly”
Northmere Home. Refillable cleaning, delivered. Every bottle we ship is eco-friendly and our whole catalogue is carbon neutral, achieved by offsetting the remainder through credits from a peatland restoration fund in Galway.…
https://northmere-home.example/
…Since Directive 2024/825 a seller may not describe goods as carbon neutral where the basis is purchased credits, and broad wording such as eco-friendly is off limits unless a recognised scheme sits behind it. We are auditing our own pages against that list and this note records what we are…
https://northmere-home.example/pages/what-these-words-mean
Why it is flagged
A blanket friendliness claim tells the buyer nothing measurable. It is only allowed where you can demonstrate recognised excellent environmental performance covering the whole product, which in practice means an EU Ecolabel or an equivalent Type I scheme.
Directive 2005/29/EC, Annex I point 4a, inserted by Directive 2024/825 (generic environmental claim)
This one is on the blacklist in Annex I to Directive 2005/29/EC, where no misleadingness test applies. Rewording the sentence is not enough on its own — the practice behind it has to change.
Suggested rewrite
Name the benefit and its proof: "Packaging is 90% post-consumer recycled board, FSC-C000000."
There is a second option the rewrite does not show: delete the claim. A sentence that makes no environmental claim needs no substantiation, and for a blacklisted practice that is the only fix that works.
Offsetting language appears in the same sentence — point 4c of Annex I to Directive 2005/29/EC rules this out as a basis for the claim.